JOURNEY ONWARD

Human Resources

The Human Resources team provides a fun family atmosphere for both our guests and the people we work with through

Continuous training of existing staff.Workshops and seminars for staff.

Manitoba Tourism and Education Council training available to all staff.

Employee driven performance evaluations and goal-setting.

Active training of new people entering the hotel industry.

Low turnover through good working conditions, medical benefits, dental benefits and a management open door policy.

Operations

We staff our hotels with strong General Managers who are adaptable, open to learning and are leaders in the hospitality industry.

Centralized accounting and home office staff supporting each General Manager.

Daily reviews of occupancy, ADR, RevPAR and forecasts.

Innovative thinking to stay ahead of the competition.

Keeping funds aside for property improvements.

Food and beverage management.

Yield management to maximize revenue.

Sales and Marketing

The sales and marketing team work together with the General Manager to develop an annual marketing plan and budget specific to the needs of each hotel’s market.

Having a centralized Sales team.

Utilizing the power of cross-selling between all the properties.

Ongoing Front Desk sales and customer service training.

Centralized marketing co-ordination and development.

Public relations with the media.

Working with the franchises to maximize sales.

Social media utilization.

Online search optimization and marketing.

Administration

The centralized office based in Steinbach Manitoba ensures proper controls are in place over expenses and that any expenditures are good value for money spent.

Identify cost saving opportunities.

Have economies of scale in the home office.

Reduce the Manager’s time spent on administration so they can concentrate on enhancing the guest experience.

Have payroll and accounts payable done at home office.